The Blog should not be used as a substitute for competent legal advice from a licensed professional attorney in your state. Published: October 15, Category: Immigration. The InfoPass system has undergone many revisions over the years. What documents should you bring to the appointment? View More Videos. Carl was featured in the February edition of SuperLawyers Magazine. This page also allows you to get information quickly and online for any of the following questions: If your question is of a general nature; If you need an immigration application form; If you want to check the case of a pending immigration case; If you want to file your application in person; If you are a permanent residence, but have not received your green card; or If you want to e-mail USCIS a question about your case.
Decades of Immigration Experience Working for You. Green Cards through Employment. Green Card through Marriage. The Infopass appointment is an opportunity where we actually have face-to-face contact with an ISO who we hope can answer the questions that we have about our case. The problem is that the officers who handle the Infopass appointments are generally not the officers who actually adjudicate the cases for which an inquiry is made.
If the system were one where we were provided an opportunity to speak directly with the officer with whom our case is pending, the concept of providing access to an officer would be more likely to result in some type of pathway forward for the case. Instead, we are generally provided access to an officer that either has no experience adjudicating the cases that we are trying to resolve or has much less experience adjudicating such cases.
Often times, an Infopass appointment becomes necessary because there is some problem with the case that requires follow-up. And while the intent of the Infopass appointment is to resolve the problem, we are met with a less senior officer who does not know about the case for which the inquiry is made.
Rather, the ISO who handles the Infopass appointment may have access to general databases indicating where a file is physically located or whether a decision has been made on a particular application. With due respect to the system, we generally know the answer to both of these questions before scheduling the Infopass appointment.
So more often than not, the Infopass appointment ends with some type of inquiry being taken by one ISO to be given to a different ISO who has responsibility for the case in question. The same result could be had by way of writing a letter or making an inquiry through fax or through email.
And once the inquiry is made, the next question is how do we follow-up with the inquiry that has been made attempting to follow-up on the case that has somehow gone astray? The ISO handling the Infopass appointment may tell us to wait for 30 or 60 or 90 days and if we do not hear anything we can make another Infopass appointment to start the process over again. The ISO who attends to the inquiry does not take any independent responsibility with regards to the inquiry. We are not provided a contact name or a contact number to speak directly with the ISO with whom we speak during the Infopass appointment.
Instead, we have now brought someone else into the process who listens to our inquiry, passes messages along and then disappears from the resolution of the matter. If my experience as an attorney is such that I find little benefit in making an Infopass appointment to resolve a difficult or long pending case, imagine what an unrepresented individual faces when she appears for that same appointment.
The idea of resolving problematic cases by scheduling an appointment to discuss the case with an officer during a face-to-face meeting is a great concept. But if there is no access provided to the officer who is handling the problematic case and if the system of passing messages along does not result in the resolution of anything, then why have the system at all?
The answer is that this system is a meager attempt to provide the public with the idea that problems are being resolved and that the government is providing service to its customers where the truth is that the process is too often nothing more than lip service.
But this is not what the agency is doing. An example may help.
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